What personal information do we collect?
When you are registering on our website or ordering products, you may be asked to provide us your name, email address, shipping address, contact number, and other payment details to process the order.
When you are an unregistered user and you visit our site, none of your personally identifiable information is collected but aggregate data is collected like the number of sessions per user, the number of pages visited by a user, and demographics which help us improve our service and provide a better user experience.
When do we collect personal information?
We collect your personal information only when you register at our site and order products. Occasionally, when you wish to leave a review or ask questions in the forums on our site, you may be asked to provide your name so as to keep the community authentic and interactive. However, no personal information other than your name is publicly displayed.
How do we store and use your information?
Your personal information is stored in SSL secure servers in an encrypted format and is only accessible by very few people with special access. They are also required to keep that information confidential if exposed while in the rare case of fixing a critical system error. All the details related to transactions like credit cards and debit card details are not stored on our servers and are not processed by us. The Payment Gateway provider handles all such information.
Your personal information is only used by us to accept orders from you and process them and ship them to you. In case of any service request or correspondence over phone calls or emails, we may ask you to provide the necessary information to fulfill the service request. We do not sell or trade any personally identifiable information. We share your shipping address with the shipping service provider but as per the protocol, they are also required to keep it confidential. However, we might use non-personally identifiable information to analyze the web traffic and optimize the advertising to reach the relevant people.
We have implemented demographics and interest reporting with Google Analytics.